All orders will be shipped out via USPS 3-10 business days from purchase unless stated otherwise. Once USPS has the package I no longer have control. I am not responsible for any delays caused by USPS. If you have a problem tracking down a package I am happy to help but understand that I have the same tracking information as you do. Buyers are responsible for filing claims with USPS for lost packages. If you need assistance please feel free to reach out to me at firstname.lastname@example.org. I am happy to help as best as I can.
Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect address information.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All purchases are final. Unfortunately the cost of shipping and the risk of crystals being damaged is too high. However, if there is a problem with your order please feel free to reach me at email@example.com with your order number and concern within 5 days of delivery.
At this time I do not sell wholesale, however I may be able to negotiate a discounted price for large orders. For inquiries please send me an email at firstname.lastname@example.org.